Trouble logging in

1. Double-check you're using the exact email address you registered with.


2. Use the "forgot password" link on the Login page to reset your password — check spam/junk if the email doesn't arrive within a few minutes.


3. Clear your browser cache or try a private/incognito window, in case a stored cookie is causing a conflict.


4. If you're being logged out on one device after logging in on another, this may be the concurrent-device limit — see Device and login limits.

If you've tried all of the above and still can't get in, contact support through the chat widget or [email protected] with the email address on your account, and we'll look into it directly.