CMES Help Center | How to reach support, and what to expect

How to reach support, and what to expect

Live chat, email, or the bug-report form — pick based on what you need.

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Last Update 18 uur geleden

Live chat (the chat widget on the site) is the fastest way to get a real-time answer. It's monitored directly by our team during the day; outside of those times, you'll get help from our support assistant, which can answer most common questions immediately and will flag anything that needs a person's follow-up.

Email ([email protected]) works well for anything that isn't urgent, or that needs an attachment (a screenshot, a certificate, a receipt).

The bug report form is specifically for reporting something broken on the site, not general questions — see Reporting a bug.

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